Preluarea tuturor incidentelor receptionate, clasificarea acestora in functie de categoriile definite, stabilirea serviciului afectat si a configuration item care a provocat incidentul; Efectuarea unei prime analize, realizarea unor estimari preliminare a consecintelor acestora, solutionarea lor sau transmiterea catre persoanele desemnate; Furnizarea de informatii referitoare la diferite stadii de rezolvare ale incidentului si informarea utilizatorilor despre stadiul inregistrarii si solutionarii acestuia;
Answering all incoming incidents, classifying them according to categories defined service establishment affected the IC's that caused the incident; A first analysis, conducting preliminary estimates of their consequences, their settlement or allocation to designated persons; Providing information on different stages of resolving the incident and inform users about the registration status and resolve it;
Coordination of IT helpdesk activities. Provides registration of all requests from the network. Providing data related to calls / incidents Record. Evaluation of changes occurring in the area of responsibility served, participation in process improvement Call Management & Incident Control and the elaboration and revision work.
Meets as first contact person responsible for resolving adequate and quickly calls appeared . Registration all calls received from the network and classify them according to categories defined. A first analysis in case calls type incident , the development of preliminary estimates of their consequences, addressing them or sending to designated persons. Providing data on incoming calls (incidents) and informing users about the registration status and resolve them. Supervise the processing of incidents exhibition and coordinate the solving of it. Ensure the administrative management of incidents and participation in preparing periodic or on request reports Evaluation of changes occurring in the area of responsibility served, participation in process improvement Call Management & Incident Control and elaboration and revision work.