Deliver excellent customer service, at all times Assist in keeping the hotel reception area clean and tidy, at all times Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety Conduct regular security checks throughout the day and report any security issues to line manager Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide reports, as required, for housekeepers and management Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services Maintain personal knowledge by completing in-house training and workbooks Always adhere to all company policies and procedures and licensing laws Be involved and contribute at team meetings Carry out instructions given by the management team and head office
Make sure all menus are wiped down, free of spots or stains, and complete. Make sure entry doors are clean, free of debris and inviting. Check with phone reservationists, or answering machine messages to assure you have all reservations. Check with manager to assure there are no large or private parties you do not know about. Check with kitchen to see where they stand. See if they are behind or if they are out of anything. Plan out the seating chart and organize the reservations (planning is everything when running an effective host stand). Greets guests, escorts them to their table, pull seat out for the ladies, and present menus. Make sure the server is aware they have been sat. Keep the counts for individual server so things come out fair at the end of the night Keep in constant contact with the servers and the kitchen to make sure you are not putting them in the weeds. Keep an eye out that the dining room, entryway, bathrooms, and menus are kept clean throughout operations. Say good-bye to all of the guests. Check to see that everything was wonderful. The hostess is the first impression the guest gets when they come to an establishment and they are also the last.
Take orders and serve food and beverages to clients at tables in dining establishment. Check clients identification in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages. Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Escort customers to their tables. Explain how various menu items are prepared, describing ingredients and cooking methods. Inform customers of daily specials. Prepare checks that itemize and total meal costs and sales taxes. Present menus to clients and answer questions about menu items, making recommendations upon request. Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning. Serve food and/or beverages to customers. Serve specialty dishes at tables as required. Stock service areas with supplies such as coffee, food, tableware, and linens.
My job title is jurist, but my responsabilities also extend in the human resources field : individual work contracts, additional documents, suspensions ( everything that is ITM related ). Besides the personnel matters, I deal with the contracts part ( composing, analysing, giving solutions, interpreting). Other responsabilities would be maintaining the contact with the belgian part ( sending weekly reports and managing the time sheets of all engineers), obtaining and composing different papers from/for Municipal Council, Town Hall ( Pasajul Octav Bancila - a very complex project), The Chamber of Commerce, helping founding new firms ( Kabinet S.R.L.), operating changes in the actual firm ( modifying / renewing the headquarters, obtaining all sorts of certificates...) or in it's statute ( adding new activity objects, changing the main activity object, changing the administrator, increasing the social capital ...). Other activities : translations, personnel evaluation every 6 months, interviews for personnel recruitment.