Team Leader at Creditexpress Financial Services

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 17-11-2012
  • Numar referinta: 51650

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  • Last update: 17-11-2012
  • Reference number: 51650


  • March 2011 - February 2012

    Team Leader, Creditexpress Financial Services

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

              Achieving targets by:
    - Gathering all relevant information for the project and the collection procedure: from the Client, Sales, Law, Press.
    - Training the operators (including the preparation of the client manual, training materials, skripts).
    - Preparing the letter templates for the whole collection cycle .
    - Creating and managing the procedure flow ( controlling of the letter/sms sending, of the uploading of updates/paymants).
    - Identifying the risk points, that can make the project unsuccessful.
    - Achieving that the deadlines are kept throughout the procedure. 
    - Pregaring the reconciliations and the reports.
    Ensuring the quality of the work by:
    - Regular feed back to the operators about previous day`s and week`s performance.
    - Planning and approving the holiday request  ensuring in the same time the necessary capacity for efficient processing of the project.
    Ensuring the quantity of the work by:
    - Giving daily feedback.
    - Indentifying why certain operator(s) can`t reach the target, giving them support to reach it.
    Ensuring the order in the work area by:
    - Ensuring that everybody arrives to work in time.
    - Monitoring the operatos work.
    - Monitoring the use of the breaks.

  • December 2008 - March 2011

    Collection Officer, Creditexpress Financial Services

    • București, Romania
    • Full time
    • Work domain - Sales: Customer service

    -	Receiving, registering and handling requests and complaints.
    -	Handling the inbound and outbound phone calls.
    -	Make all efforts to contact the clients, including investigations for new contact details, and to recover debts.
    -	Follow the daily productivity targets and deadlines.
    -	Maintain strict confidentiality on all accounts.
    -	 Perform any other new activities in accordance with department procedures.
    -	Assist the Collection Manager/ Team Leader to develop and improve collections strategies, collection tools, collection policy and operational procedures to maximize results.

  • September 2008 - December 2008

    Manager Assistant, Elva Cont SPRL

    • București, Romania
    • Full time
    • Work domain - Office jobs: Administrative

    - Preparing documents and correspondence .
    - Drafting faxes and correspondence and prepares them for signature; composes complex correspondence in both English and Romanian. 
    - Acting as a screening person by taking incoming calls and transferring them.
    - Making the required arrangements for and organizes conferences.
    - Maintaing the agenda .
     - Establishing maintaing, processesing files, correspondence, databases, records, certificates, and/or other documents.
    - Providing translation and interpretation services from/into English.
    - Assisting other superiors, receives other responsibilities and administrative duties, as circumstances may require. Ensures that the fulfillment of such other responsibilities and duties does not prevent himself/herself from the expected performance of her/his primary responsibilities and promptly informs the Office Administrator on any conflict between such responsibilities.


  • 2009 - 2011

    Master's degree, SNSPA

    • București, Romania
  • 2006 - 2009

    Bachelor's degree, ASE

    • București, Romania
  • 2002 - 2006

    Highschool, National College Ion Minulescu , Slatina

    • Slatina, Romania

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