Responsible for administration functions within the branch office as well as any customer service related issues, required in the effective running of the office. • Maintaining business relationship with all suppliers and local authorities. • Purchased office equipment and supplies – contacted vendors and subcontractors. • Manage arrival and storage of new materials of marketing, sales, operations and training. • Expenses and petty cash control. • Customer service. • Conducting inventory. • Organized conferences and events. • Arranged guest and travel accommodations. • New business flow - Insurance claims verification and registration. • Maintained the office database – retrieved and organized information for individual employees and clients. • The completion of reports on time. • The control and update of software illustrations for insurance products. • Fire Emergency and work safety procedures - update and training. • Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. • Answered telephones and transferred calls to appropriate staff members. • Sorted and distributed incoming communication data, including faxes, letters and emails. • Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis. • Implemented administrative policies and procedures for the office. • Filed and recorded corporate documentation, electronic files, inventories and reports.