Front Office Receptionist & Night Audit at K+K Hotels

  • România, Buftea
  • România, Buftea
  • Romania, Buftea
  • Romania, Buftea
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  • Ultima actualizare: 24-01-2014
  • Numar referinta: 57007


Permis de conducere
  • B

Limbi straine

  • Last update: 24-01-2014
  • Reference number: 57007


  • January 2011 - Present

    Front Office Receptionist & Night Audit, K+K Hotels

    • Buftea, Romania
    • Full time
    • Work domain - Services: Tourism

    Front Office Receptionist & Night Audit
    As a Day Receptionist my duties are:
    Answer phones and operate a switchboard.
    Route calls to specific people.
    Answer inquiries about company.
    Greet visitors warmly and make sure they are comfortable.
    Call persons waiting for visitor and book them a room to meet in.
    Schedule meetings and conference rooms.
    Make coffee and set out food.
    Ensure reception area is tidy.
    Coordinate mail flow in and out of office.
    Coordinate office activities.
    Gather personal and insurance information.
    Arrange appointments.
    Cash out people when necessary.
    Give visitors badges and direct them to where they can sign in.
    Send email and faxes.
    Collect and distribute parcels and other mail.
    Perform basic bookkeeping, filing, and clerical duties.
    Prepare travel vouchers.
    Take and relay messages.
    Update appointment calendars.   
    Schedule follow-up appointments.
    As a Night Audit my responsabilities are: 
    Maintaining the cleanliness of the Lobby & Making Coffee
    Greeting Guests, Checking them into their rooms, & Cashiering
    Stocking Linens and Supplies at Front Desk and in other areas of hotelfor the following day
    Walking Halls to ensure security of the guests and the building
    Taking out the trash, sweeping, mopping, and other light janitorial duties
    Responding to Emergencies such as guest medical issues, criminalactivities that require police, power outages, plumbing issues, shoveling snow.
    Printing and delivering notices to guests
    Setting Wake up Calls on the phone system
    Providing Guests with Towels, blankets, pillows, and other personalitems as needed
    Ensuring the breakfast is ready on time (if breakfast is provided)
    Monitoring additional areas of the hotel (pool, fitness center, vendingareas, parking lot.
    Running daily credit card transactions through a settlement process
    Recording daily room occupancy and rate totals
    Recording revenue totals for cash, checks, and credit card transactions
    Generating automated accounting reports for the manager's review
    Handling 3rd party reservations and ensuring properprocessing
    Settling Corporate Accounts and sending reports to those entities forbilling purposes
    Running the computer back-up systems
    Ensuring proper video monitoring for surveillance and processing 

  • February 2012 - June 2012

    Front Office Receptionist, K+K Hotels- Prague

    • Buftea, Romania
    • Full time
    • Work domain - Services: Hotels,Tourism

    Cross-training in Prague 
    Front Office Receptionist in K+K Hotel Central and K+K Hotel Fenix in Prague

  • January 2008 - November 2010

    Tourism Consultant, Ika Tourism Travel Agency

    • Buftea, Romania
    • Full time
    • Work domain - Services: Tourism

    Tourism Consultant
    Arranging flights, insurance and accommodation
    Using a booking system to secure holidays
    Collecting and processing payments
    Advising clients on travel arrangements,visas and passports
    Keeping clients up to date with any changes 
    Looking for new destinations and resort
    Maintaining good connections with the hotels
    Signing contracts with new hotels 


  • 2011 - 2013

    Master's degree, University of Bucharest

    • București, Romania
  • 2008 - 2011

    Bachelor's degree, University of Bucharest

    • București, Romania


Driving license
  • B

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