â€¢Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters â€¢Analyses sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations. â€¢Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts. â€¢May mentor non-exempt level team members on day-to-day activities. â€¢Manages open order (backlog) report issues resolution and reaches out to supply chain to determine source of delay; â€¢Communicates status and escalates issues as necessary. â€¢Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs). â€¢Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support. â€¢Handles regular, on-going customers with low complexity issues. â€¢Communicates with both internal and external customers at the individual contributor level.
AGENT 09.05.2011 - 06.02.2012 Company:Call Point New Europe Working city: Bucuresti Salary: CONFIDENTIAL Department: customer/client service Company activity field : * Travel * E-commerce * IT * Financial Services * Case Studies Responsibilities: answer calls and emails in German and English from native speakers in order to provide customer support call the company's partners for checking the data Recommendation: Georgiana Mistry Achievements: Meeting the clients request in short time communication. Benefits: Insurance, bonuses, vouchers, gifts
Teach German and assist the students on completing the homework.