IT Desk Analyst at GlaskoSmithKline Canada Quebec Montreal

  • România, Brașov
  • România, Brașov
  • Romania, Brașov
  • Romania, Brașov
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  • Ultima actualizare: 03-09-2013
  • Numar referinta: 90019


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  • BE
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  • Last update: 03-09-2013
  • Reference number: 90019


  • August 2012 - August 2013

    IT Desk Analyst , GlaskoSmithKline Canada Quebec Montreal

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    •	Provide high quality technical support for various applications used by more then 100.000 GSK employees around the world
    •	Log and track all incidents using our ticketing system, Process web and mail request
    •	Escalate outages and chases with 2nd and 3rd level support
    •	Provide phone support to clients all over the world 
    •	Process web and mail request 

  • June 2010 - July 2012

    IT Analyst/Project Manager, Idea Quebec Canada Quebec Montreal

    • Brașov, Romania
    • Full time
    • Work domain - Sales: IT

    •	Assess ambiguous situations and provides clarity to team and stakeholders as required.
    •	Identify and manage project costs and budgets.
    •	Manage project closure initiatives.
    •	Manage and provide updates to business line managers on operational issues
    •	Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level where required
    •	Participate in the installation, configuration, documentation and management of IT support issues
    •	Create and manage Active Directory Accounts and telephony accounts (Cisco)
    •	Management of exchange for creating user accounts,  change password, email management, transfers, disabling accounts, configuring desktop and image management
    •	Track issues to resolution updating the internal knowledgebase and / or communicating with learning within business units
    •	Implementation of local area networks
    •	Escalate the problems to the appropriate support teams
    •	Update status reports and daily shift handover reports
    •	Act as a connection between customers and technical escalation teams
    •	Provide a single view to the organization for information technology related problems

  • July 2009 - April 2010

    Drafting Engineer, Sc Osaca Srl

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Engineering

    •	Preparing technical drawings and plans in AutoCAD
    •	Responsible for managing / implementing projects for continuous improvement
    •	Participation in project analysis
    •	Participation in the implementation of the project
    •	Identification and proposal of opportunities for improvement
    •	Forwarding models for production 

  • November 2007 - June 2009

    Mechanical Engineer , Sc Euro-Motor SA

    • Brașov, Romania
    • Full time
    • Work domain - It Telecom: Engineering

    •	Analyze customer requirements, interpret, define the project scope, structure, working with department chairs, team to meet goals
    •	Coordinate the estimate of fees and preparing the budget requests from the client
    •	Plan execution and establish monitoring mechanisms
    •	Identify and manage change and risks of exceeding monitoring mechanisms
    •	Communicate and share information, participate in the estimated time required to perform engineering activities and project monitoring
    •	Dealing directly with clients by phone, email or face to face
    •	Ensuring the quality of the deliverables provided to customers
    •	Provide technical support to construction projects if necessary


  • 2002 - 2007

    Bachelor's degree, "Transilvania" University

    • Brașov, Romania


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