Clean guest bedrooms and bathrooms; Vacuum rooms, corridors and other rooms, using cleaning equipment; Change and replenish bed linen, towels and guest amenities in line with company guidelines; Undertake regular deep cleaning tasks; Restock and maintain trolley on daily basis; Be environmentally aware; Manage guest requests in a timely and efficient manner; Comply with hotel security, fire regulations and all health and safety legislation; Carry out lost property procedures; Assist other departments wherever necessary and maintain good working relationships; Sometimes I was charged with housekeeping assistant tasks.
Enters and prepares the room for cleaning. Makes bed. Dusts the room and furniture. Replenishes guestroom and bath supplies. Cleans the bathroom. Cleans the closet. Vacuums and racks the carpet. Checks and secures the rooms. Replenish amenities according to the operational standards. Deliver and retrieve items on loan to guests e.g. iron and ironing boards Ensure security of guest rooms and privacy of guests Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required Cleans guest bathroom/bed room/floor corridor. Responsible for replenishment of guest complementary water. Responsible for the cleanliness and maintenance of his work area. Responsible for the Hotel property in the work area. Attends to guest calls, guest requests /guest complaints in the area assigned to him. Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement. Responsible for following the standard operating procedures. Responsible for achieving the guest satisfaction score.