Front Office Desk - Customer and Sales Support Manager for Russia at Hewlett-Packard Company ( Romania)

  • România, București
  • România, București
  • Romania, București
  • Romania, București
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  • Ultima actualizare: 09-03-2012
  • Numar referinta: 9575


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  • B

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  • Last update: 09-03-2012
  • Reference number: 9575


  • December 2011 - Present

    Front Office Desk - Customer and Sales Support Manager for Russia, Hewlett-Packard Company ( Romania)

    • București, Romania
    • Full time
    • Work domain - Sales: Sales

    Main Responsibilities & Accountabilities:
    Consultancy & Design of product offering;
    •	Provide consultancy on product offering and pricing by using VDO tools
    •	Guide Sales and implement optimal offering structure
    •	Manage all quote requests
    Offering Deployment & maintenance;
    •	Drive deal set-up & maintenance in line with Sales requirements
    •	Manage End of Life and New Product Introduction in customer offering at sales request
    •	Manage Personal Systems Group (HP Business Unit) offering and pricing update for countries within Europe Middle East and Africa
    •	Obtain price approval for customer offering and circulate within account team
    Sales support and communication;
    •	Act as Single Point Of Contact for the Corporate Enterprise Public Sector Sales for issues regarding pricing & offering
    •	Proactively inform Sales on any major change in  the deal pricing and/or offering
    Ensures pricing updates are done in a timely manner
    Daily/weekly responsibilities: 
    Handling monthly responsibilities which include but are not limited to:
     Consultancy and Design of product offering: 
    •	Key contact for the Sales organization, for the customer E-Catalogue and portal related matters.
    •	Provide Business to Business solution consultancy .
    •	Provide consultancy on product offering and pricing.
    •	Guide Sales and implement optimal catalogue structure.
    •	Manage all quote requests.
     Catalogue Deployment and Maintenance:
    •	Drive Catalogues set-up and maintenance in line with Sales and Customer.
    •	Proactively manage End  of Life in customer offering and catalogue.
    •	Manage offering and pricing update across Business Units and coordination across regions.
    •	Accountable for quality and availability of customer catalogue and pricing.
    •	Obtain price approval for customer offering and circulate within account team.
    •	Use internal tools to check account status.
    Customer Support and Communication:
    •	Provide customized portal training to customers.
    •	Act as Single Point of Contact for the customer for issues regarding product offering, catalogues, B2B portal access and features.
    •	Proactively inform Sales and Customer on any major change in the catalogue.
    •	Manage Demo/ Certification unit requests.
    •	Offer management per customer (creating the configurations, the quotes, publishing the catalogues on line worldwide).
    •	 Develop a relationship of trust with the customers and the account team.
    •	No escalations from the customers on the accounts I manage or have managed as back-up.
    •	Very good feedback from the Sales and the account team.
    •	Keeping the metrics within the target set by the Customer and Sales Support Manager Objectives and respecting the Service Level Agreements.
    •	Transferring knowledge on the accounts.
    Monthly Responsibilities 
        Handling monthly responsibilities which include but are not limited to
    •	Reporting monthly target to Management Department.
    •	Conducting monthly meeting with Team and ensure minutes of the meeting recorded properly.
    •	Recognizing staff training requirements while evaluating their performance.
    •	Generating and analyzing Quarter Reports that includes CSSM activities .

  • February 2011 - November 2011

    Administration Officer – Front Office Desk , Transylvania Commercial Bank

    • București, Romania
    • Full time
    • Work domain - Finance: Banks / Financial Institutions

    Main Responsibilities & Accountabilities:
    •	Direct contact with the client, having an ability to communicate with a wide range of people
    •	Receiving customers with a nice smile and a warm regard
    •	deal with customers on a face-to-face basis, using customized computer systems to process transactions and deal with account enquiries
    •	Understanding the clients problems and to make all possible to solve them
    •	Selling the banks products to potential clients and keeping the old ones
    •	Providing useful information to customers
    •	Calling the clients and to invite them to the bank, according to their debts that they have
    •	The double evidential of the money: the physical and scriptural one.
    •	Norms and banks procedure compliance regarding the elements identification of the slow currencies and in circulation ones and the identification of the false currencies.
    •	Accounting the primary acts and their justification attaching to them the documents that are dealing with the respective operation.
    •	The completion of agencies national currency cashbook and currency cashbook and all the bank minutes.
    •	Monitoring and supply of the ATMs and their evidence;
    •	Selling  financial products and services to customers
    •	Supervising branch assistants, helping customers’ complete loan and mortgage applications, authorizing loans or working in the foreign exchange section.
    •	The banks products and services promotion (debit cards, credit cards, internet banking and so on.)
    •	an ability to work as part of a team 
    •	an honest and reliable character 
    •	an ability to pay attention to accuracy and detail 
    •	the confidence to sell and market products to customers 
    •	a good standard of computer literacy 
    •	awareness of confidentiality issues
    •	Coordinating with other departments

  • February 2008 - May 2010

    Marketing & Management Department Assistant , Algida Centrer Ltd

    • București, Romania
    • Full time
    • Work domain - Marketing: Marketing

    •	Taking orders by phone and mail from customers and email from clients
    •	Direct and indirect connection with the clients ( mail, phone or meetings)
    •	Issuing orders and ensuring a level of 100%.
    •	Responsible for the quality of goods distributed to our clients
    •	Attracting new customers by putting into practice some marketing strategies.
    •	Training daily prices based on production input prices, market prices, exchange rates, excess/ deficit of goods.
    •	Making weekly promotions for company clients


  • 2007 - 2009

    Master's degree, Ecology University of Bucharest

    • București, Romania
  • 2002 - 2006

    Bachelor's degree, Academy of Economics Studies

    • Dej, Romania
  • 1998 - 2002

    Highschool, Theoretical Lyceum High School

    • Dej, Romania


Driving license
  • B

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