Acest anunt a expirat la data: 07.12.2012

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Assembla is seeking a Technical Support Agent to assist customers during European business hours. You will work from home as part of our global team. This is a permanent full-time telecommute position. You will join a fully distributed, agile team, including developers from around the world. Daily tasks include: * Provide customer service, technical support and training through customer calls, email, Twitter, and Q&A * Build relationships with clients and help them fully-implement the Assembla software * Triage support tickets and escalate tickets as necessary * Create articles, tutorials, and other documentation to expand our self-service knowledge base * Assist with billing issues and sales inquiries * Test and document bug tickets and route to internal teams * Review internal development activity to keep informed of changes * Assist to improve functionality and workflow of support process IMPORTANT!!! TO LEARN MORE AND TO APPLY TO THIS POSITION PLEASE VISIT JOBS SECTION Assembla web site

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Requirements: * Minimum 4 yrs. experience working in software technical support field * Minimum typing speed of 60wpm * Can learn how to use Git, Subversion, Perforce, and other technical code management tools * Working knowledge of project management concepts * Excellent written and spoken English * Can provide clear written explanations to technical and non-technical users * Web-savvy with strong technical aptitude * Comfortable interacting with clients via phone, email and Twitter * Independent with a strong internal drive for success * Knowledge of popular browser types/versions and how they function * Reliable high-speed internet connection, modern PC or laptop, noise-cancelling VOIP headset * Self-discipline, reliability, professionalism, and commitment to excel at working from home as an independent contractor * Available full time, 40 hours per week, on a set schedule during some or all of European business hours Additional Preferred Skills: * Experience supporting online software * Training and/or software documentation experience * Experience setting up complex programs, writing macros or HTML * Working knowledge of software development, source code version control * Multiple language skills


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