Detalii loc de munca - Belfast Nothern Irland
Descrierea jobului - U.K.
Responsibilities • Handle inbound and outbound calls . • Identify, diagnose, and resolve customer issues related to the configuration and/or use of Products. • product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. • Provide support during both normal business hours and outside normal business • Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues. • Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty
Skills/Knowledge • Passion for & commitment to delivering the best support experience. • Capable of handling & communicating effectively with all customer types. • Excellent soft- and interpersonal skills. • Fluent verbal and written communication skills in FRENCH language. • Above average ability to read, write and speak English. • Strong problem solving skills to diagnose and logically resolve customer problems • Strong understanding of computers using Windows based operating • basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux) • Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities). • Capable of supporting networking and connectivity issues. • Familiarity with software security programs (ex: Norton, McAfee). . • Strong e-mail, word processing, and web usage skills.