Detalii loc de munca
Essential Duties & Responsibilities: 1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and Celebrity Family Member (CFM) areas. 2. Needs to be fluent in the following languages oral and written: French, German, Italian and Spanish. 3. Coordinates language translation services throughout all service related departments onboard the vessel. This includes coordinating the distribution of in-cabin materials and all in-language notices prepared for guests. 4. Translates all varieties of documents and announcements including the daily newsletter into the five core languages in conjunction with the Desktop Publishing Specialist. Reviews and ensures the accuracy of all materials distributed to guests. 5. Assists guests with translating spoken passages, documents, and other material from one language to another. Provides consecutive or simultaneous translation between languages. 6. Serves as translator for any and all departments when foreign language translation is needed. Translates announcements over the public announcement system. . 7. Works closely with Purser’s Office staff with all aspects of Customs and Immigration during the embarkation and debarkation process. Conduct individual or group presentations to international guests regarding the embarkation and debarkation procedures. Disseminates information, directs and escorts guests to staterooms and or exits. May provide translation for Customs and Immigration Officers. 8. Report to Chief Concierge if not busy translating to Attends desk hours in the designated area. Provides a variety of translation and interpretation services for guests requiring language assistance. Answers inquiries, offers suggestions, and provides descriptive literature in various languages pertaining to shore excursions, onboard activities, entertainment, etc. Identifies shipboard employees who speak other languages, which may be required to assist guests with translation. 9. Attends meetings, training activities, courses and all other work-related activities as required. 10. Performs related duties as required. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management. ATENTIE: Aceste pozitii nu sunt deschise tot timpul anului.
Hiring Requirements: Ability to speak, read and write English, Spanish, Italian, German and French. A language proficiency test may be required. Customer service experience utilizing multi-languages in a hospitality industry preferred. Proven customer service multi-lingual skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in a manner consistent with Celebrity Cruises’ Pillars of Safety, Service and Style Working knowledge of computers, Internet access, and the ability to navigate within a variety desktop publishing software packages. Superior customer service, interpersonal, team building, conflict resolution and communication (oral and written) skills. Bachelor’s degree in hospitality management, business administration or related field from an accredited college, university or the international equivalent preferred. Language Requirements: Ability to speak the languages stated above clearly, distinctly and cordially with guests. Ability to read and write the languages stated above, in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.