Detalii loc de munca
Are you looking to start an exciting career in Business? Our client is one of the leading edge Business Process Outsourcing Companies in the World, with Global delivery centers in 13 locations. Our Client is searching for German speaking Candidates for Technical Support Team Leader positions in their Brno branch. Brno is the administrative center of the South Moravian Region and the Czech capital of judicial authority. It is a vibrant and interesting city that enjoys mild winters and Warm summers. The cost of living in Brno is quite low compared to the rest of Europe. (E.g a Bedroom costs around €100 -200 per month) The Benefits: • Attractive Salary • Award Winning training Programme • Possibility of 10% Quarterly Bonus • Excellent opportunity to work in a multi-National Company. • Chance to further Career in a Challenging Position. The Position Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy Communicate positively with team members, customers, and other partners. Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
At least 2 Years Experience as a Team Leader in a Call Centre environment. Excellent Customer Service skills Strong written and verbal communication skills Passion for customer care Willingness to work in a contact centre environment Written and verbal fluency in German language English language on sufficient level to understand all training materials in English in both written and verbal format If this is what you have been looking for, then send your CV to Adriank[at]meghengroup.com.