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Detalii loc de munca - Belfast

Descrierea jobului - Irlanda Nord

Responsibilities • Handle inbound and outbound calls . • Identify, diagnose, and resolve customer issues related to the configuration and/or use of Products. • product families, including, but not limited to, software application packages, operating system levels, hardware and supported equipment. • Provide support during both normal business hours and outside normal business • Suggest improvements to or creation of new knowledgebase articles based on developing trends and resolved customer issues. • Strive to successfully make every customer an NPS Promoter by delighting customers, above and beyond the call of duty


Skills/Knowledge • Passion for & commitment to delivering the best support experience. • Capable of handling & communicating effectively with all customer types. • Excellent soft- and interpersonal skills. • Fluent verbal and written communication skills in GERMAN language. • Above average ability to read, write and speak English. • Strong problem solving skills to diagnose and logically resolve customer problems • Strong understanding of computers using Windows based operating • basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux) • Proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities). • Capable of supporting networking and connectivity issues. • Familiarity with software security programs (ex: Norton, McAfee). . • Strong e-mail, word processing, and web usage skills. Benefits: • Consumer electronics or IT sector is a benefit • Relocation assistance: 7 nights in a B&B and reimbursement of travelling costs of up to 150 euro • Continuous paid training on the latest technology • Private Health/Medical Insurance (after 12 weeks probation) • Private Pension (after 12 weeks probation) • On site canteen • Fair care scheme (after 12 weeks probation) • Life assurance • Discounted SKY TV • Eye Care Reimbursements • Dental Plan (after 12 weeks probation) • 25 days holiday entitlement + extra entitlements • Discounted local gym membership • Performance bonuses • Potential for rapid advancement in many fields, and throughout 17 countries! • Free Parking, close proximity to city centre by bus or train

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