Detalii loc de munca
Provide technical support to customers- IT Participation in meetings with support teams. Providing a first point of escalation for the team in respect of technical support. Problem monitoring, resolution and escalation. Day to day ticket management. Verification of priorities and data contained in the ticket. Ensure that the process and procedures described in the Help Desk manual are followed. Ensure that automatically populated data in the tickets is correct and correct any errors. Update data bases to maintain their accuracy. Perform symptom analysis on incidents to determine next course of action. Ensure that all of the terms and conditions specified in the Service Level Agreement are followed.
ADVANCED LEVEL OF GERMAN LANGUAGE; Excellent verbal and written communication skills; Basic technical support experience an advantage - HARDWARE- components and troubleshooting. Flexible, well-motivated team player, ability to work under pressure. working hours Monday- Friday- 09h00-18h00