Detalii loc de munca - Cork
Descrierea jobului - Irlanda
The Client: Is an American multinational corporation sells consumer electronics software, and personal computers. The company's best-known hardware products are the Macintosh of computers, and Smartphone’s Benefits: - Medical Insurance (VHI) - 50% for the first six months and 100% thereafter - - Pension Plan - Apple will match up to 7% of your contribution to the company pension plan - - Product Purchase Plan - Discounts on the purchase of Apple products - - Stock Purchase Plan - Discounts on the purchase of Apple Stock/Shares - - Life Assurance - 4 x times salary
Responsibilities: • Searching in internal systems for specific order details, eg, delivery information, • Excellent verbal and written communication skills in both Dutch and English - fluency is • essential • • Other EU language a plus • • A passion for customer service • • Strong technical aptitude • • Resourcefulness and flexibility • • Advanced judgment, negotiation and problem solving skills • • Superior interpersonal skills • • Outstanding follow through and organizational ability • • May require working non-standard business hours including weekends • Skills and Attributes: • • Excellent interpersonal skills • • Experienced in resolving complex customer service issues • • Dedicated to improving customer satisfaction and keeping Apple customers, Apple • customers. • • Outstanding communication skills, including excellent written English • • Flexibility - willing to take on additional tasks and assist in the execution of new projects • • Analytical and detail oriented • • Target oriented - can deliver results on time. • • Excellent problem solving skills - the drive and motivation to take a problem and • troubleshoot to a resolution is a requirement. • • Can identify opportunities for process improvement and develop solutions that target • root causes If the above position is not for you, you may know someone who could be interested. Why not refer a friend and we will give you €200 if their application is successful!