Acest anunt a expirat la data: 13.04.2012

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POSITION PURPOSE AND SCOPE OF WORK: • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; • Proactive flagging incidents where no knowledge solution was found; • Meeting or exceeding the level of Service when responding to all incoming incidents; • Accurate and timely hand off to other resolving teams.

Cerinte

Personal Qualities:  Excellent French language skills both verbal and written.  Professional telephone manner.  Basic experience in Windows NT/2000/XP, MS Office, MS based applications.  Basic technical support experience an advantage but not necessary.  Flexible, well-motivated team player, ability to work under pressure. Educational Requirements: • University level preferred. Work pattern: we will confirm the working hours before the hiring process.


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