Detalii loc de munca
POSITION PURPOSE AND SCOPE OF WORK: • Undertaking initial diagnostics of the incident, using the tools available and resolving as many as possible on initial contact; • Accurately recording and classifying all incoming incidents with the appropriate priority, category and incident summary details or error messages; • Proactive flagging incidents where no knowledge solution was found; • Meeting or exceeding the level of Service when responding to all incoming incidents; • Accurate and timely hand off to other resolving teams.
Personal Qualities: Excellent French language skills both verbal and written. Professional telephone manner. Basic experience in Windows NT/2000/XP, MS Office, MS based applications. Basic technical support experience an advantage but not necessary. Flexible, well-motivated team player, ability to work under pressure. Educational Requirements: • University level preferred. Work pattern: we will confirm the working hours before the hiring process.