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For our client based in Cork we are looking for CUSTOMER SERVICE ASSOCIATE (GERMAN) RESPONSIBILITIES:  Manage manual orders received through phone, fax, email.  Enter orders in SAP  Run interfaces with LSP and ensure orders have been integrated in SAP (IDOC)  Manage, track and resolve Tier 1 disputes and route to local affiliates when required  Be able to identify product complaint and adverse events and route to local affiliates  Liaise with external partners including logistic service providers  Manage replenishment activities  Control inventory interfaces with LSP.  Control inventory movements done by LSP and reconcile SAP with LSPs inventory levels.  Execution of operational matrics and SLA reporting  Liaise with internal contacts including Finance, Sales and Marketing and Distribution  Liaise with external partners including logistic service providers  Act as a power user for O2C customer service processes  Propose and implement standardisation for customer service processes

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PROFESSIONAL QUALIFICATIONS  Graduate or 2 years relevant experience EXPERIENCE  Min 1 years of customer service/calls centre experience. KEY SKILLS/CORE COMPETENCIES • Demonstrate strong interpersonal, written and oral communication skills. • Attention to Detail. • Capable of problem solving. • Second Fluent European Language is essential • Work well under pressure • Proficient with Microsoft Office software (EXCEL, WORD, etc.) • Ability to develop good relationships with various levels of personnel in Lilly’s Financial organization, Affiliate organization, third party service providers, and external auditors