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We are Looking for Croatian / Slovenian speaker with IT skills, good interpersonal skills, energetic, customer oriented. Our client is Global Service provider, operating in Greece. If you’ve been thinking of working in Athens than this job is your ideal opportunity. Responsibilities: • Respond to and record consumer enquiries/questions raised through free phone lines for customers. • Maintain accurate data input of consumer enquiries, questions & feedback on the customer services database. • To ensure client complaints are dealt with and logged in line with the company’s complaints escalation policy. • To provide a high level of customer service to clients at all times. • To ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately. • To work effectively as part of a team, developing effective and supportive relationships with colleagues. • To troubleshoot through the use of open questions, support documents and system training. • To have a sound knowledge of all products and services, understanding their use and functionality. • To be able to offer recommendations to common problems or frequently asked questions. • To interact with other departments in order to resolve issues. • To provide customers the highest quality level 1 technical support. • To execute technical related call backs on time, according to the current standards of quality, and great attention to detail when requested by the direct team leader or the shift supervisor. • To attend the weekly team meetings in a timely manner as requested by the team leader or supervisor. • To attend all training sessions scheduled individually or for the whole department. • All agents should be made aware that some of the calls are monitored by the quality department and/or the department supervisors/team leaders in order to identify areas to improve their performance. • To take part on th introduction/welcoming of new agents and mentoring with regards to the department structures and policies according to the highest standards and in coordination with the supervisor and the trainer in charge of the trainee. All agents should be also aware of the extreme importance their professional behavior has during the induction processes. Referral Program: Help Us, Help You ~ If you think, this role might suitable for someone you know, you can Recommend them for send their CV to kayesa(at)mgirecruitment.com and if we secure a job for them, we will reward you with a Referral Fee of 200 Euros. If this makes sense to you, then just go ahead and send now.
Requirements • Advanced internet research skills • Hardware and software Medium to advanced knowledge. • Mid-full range of knowledge of PC games • Mid level MS Office packages knowledge (specifically MS Excel, MS PowerPoint). MS Access and MS Project Manager are a plus. Typing Speed : 20 words/minute