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Our client is an online services company, providing its customers with clean websites and high quality user generated content. The company’s aim is to manage online fraud, abuse and inappropriate content by investing an immense amount of energy into building the processes needed. They are today’s market leaders in online services for protected user generated content and have two offices, one in Malaisia and one in Malta. For the office in Malta they are recruiting several Customer AGENTS – fluent/native German speakers Responsibilities: - Pre-review ads to ensure content quality and either approve or refuse them depending on whether they apply to the documented rules or other written instructions - Post-reviewing of ads on the public site in order to detect non desired content - Prevent and detect frauds on the site (specialists) - Review e-mails to identify frauds and take appropriate action (specialists) - Manage filters (specialists) - Handle the daily management of all incoming customer support inquiries by e-mail (customer support)

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Profile: - Previous experience of min 6 months in a customer support role - Fluent German language skills in written and spoken - Strong PC and internet skills - Very good communication skills (written and spoken) and result driven - Quick learner and adaptable to new setting/client requirements - Very good problem solving skills - Strong team player - Good online attitude Our Offer: - Opportunity to make a difference in a fast evolving online environment - Dynamic and multilingual team in beautiful Malta - Good salary pack with language and performance bonus - Strong relocation pack - Permanent contract with 3 months of probation period - Immediate start date with online recruitment process Profile: - Previous experience of min 6 months in a customer support role - Fluent German language skills in written and spoken - Strong PC and internet skills - Very good communication skills (written and spoken) and result driven - Quick learner and adaptable to new setting/client requirements - Very good problem solving skills - Strong team player - Good online attitude Our Offer: - Opportunity to make a difference in a fast evolving online environment - Dynamic and multilingual team in beautiful Malta - Good salary pack with language and performance bonus - Strong relocation pack - Permanent contract with 3 months of probation period - Immediate start date with online recruitment process


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