Detalii loc de munca
Position: Short description of project: Support of the client business customers (B2B) for inquiries about billing, account administration and general support on the products, including pre-sales support and proactive support for new customers. Task description: • Support of * business customers via phone and email (inbound and outbound) • Operation of all functions of customized computer systems (telephone systems, databases, etc.) • Acquisition and maintenance of customer data and transaction data • Acquiring of comprehensive knowledge about products and processes • Some technical affinity desirable
Requirements for employees: • Excellent language skills in both speaking and writing • For foreign languages basic English skills necessary; • Service-oriented, patient and friendly manner • Professional communication skills and accordant soft skills (business customer oriented) • Good pc skills (usage of web-based tools and MS-Office) • Sufficient typing skills Company overview Our client is an internationally networked outsourcing provider. More than 65,000 employees design and implement bespoke solutions for all kinds of business processes across integrated service chains, for business customers from around the world. Its portfolio includes all services related to 4 | * AG | Corporate Company Presentation| February 9, 2012 the creation an distribution of printed materials and digital storage media, as well as data management, customer care, CRM services, supply-chain management, digital distribution, financial services, professional and custom IT services, and the direct-to-customer distribution of educational media.