Detalii loc de munca
Position Summary Maintain the highest degree of customer satisfaction and quality by answering customer calls, processing and managing customer orders, service requests, technical assistance requests, quotes, order status, repair/exchange processing, follow up resolution, and online inquiries. Responsibilities • Managing all incoming phone calls, emails, and web requests; • Creation, management, and dispatch of all Technical Assistance Center, Service, and Order Service Requests via Siebel and SAP; • Creation of activities for service, preventative maintenance, technical assistance requests; • Proactive communication and standardized follow up for customer inquiries; • Service Request Management creation, maintenance, dispatch, quality, and closure.
Requirements • Fluent to native speaking in English and German; • High attention to detail; • Excellent communication/phone skills; • Excellent time management and organizational skills; • Microsoft Office experience.
Nivel minim de educatie necesara Liceu / scoala profesionala