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Descrierea jobului

• Handle queries from commercial clients received via email/phone/fax, independently and responsibly • Analyse query to be able to understand best possible solution • Manage relationship with the Client to ensure positive perception of the bank is not diminished • Liaise with other teams within the (complex) organisation of the bank to be able to provide most complete and speedy response to queries • Understand financial nature of queries and respond on an adequate level of professionalism • Prioritise issues and maintain quality of service offered despite of the high level of pressure • Manage different systems at the same time to be able to search for the information required in a speedy manner • Accurately log cases in the CRM system making complete use of all possibilities given by the system and while talking to the Client • Contribute to maintaining SL in the agreed targets

Cerinte

• Excellent communication skills (native or near-native), both written and oral in the following language: Danish • Start date: ASAP • Good communication skills • A clear and friendly (telephone) voice • Accurate • Willingness to work 40 hours during the training weeks • Congenial / team spirit • Client and service-oriented • Very good communication skills, both written and oral in the English language • Familiarity with a PC and experience with Windows, Word, Outlook and Internet Explorer Basic Skills: • Ability to use the phone system • Keyboarding skills • Availability to stay long term (1 year minimum) • Flexible with regards to shifts • Flexible with regards to change in procedures • Ability to work in a multi-cultural environment • Ability to adapt to Customer Service Centre working rules (idle codes, break times, etc) • Generic professional skills (punctuality, discipline, manners, politeness, appearance)


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