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Required: • Adjustments • Create manual invoices, credit note processing • Booking of incoming payments • Account maintenance • Customer master data maintenance • Cash application & reconciliation, Accounts reconciliation • Dispute management coordination • Handling Incoming Collection/Reclamation calls • Outgoing Collection calls • Sending and following up on Dunning letters • Check the billing process • Pre notification Letters for direct debit payers • Refund investigations • Dispute management coordination • Responding to customer queries (sending invoice copies, statements, account details, registering customer reclamations) • Responding to Related department’s queries (forward customer reclamations, reclamation follow up, other queries) • Unapplied/unidentified payments clarification with customers • Overdue amounts reporting by month end close • Booking of Incoming Payment • Bank Statement • Remittance advices • Credit note processing • Customer master data maintenance • New customer set up • Changes in the customer master data • Unapplied cash • Unapplied/unidentified payment investigation • Cash collected at the month end • Query resolution/Dispute management coordination • Verbal & Written Communication with client • Verbal & Written Communication with related departments. • Dunning letters/Collection letters • Issuing, checking and sending dunning letters/Collection letters • Teamwork • Problem Solving • Customer Focus • Willingness to learn

Cerinte

Required: • Adjustments • Create manual invoices, credit note processing • Booking of incoming payments • Account maintenance • Customer master data maintenance • Cash application & reconciliation, Accounts reconciliation • Dispute management coordination • Handling Incoming Collection/Reclamation calls • Outgoing Collection calls • Sending and following up on Dunning letters • Check the billing process • Pre notification Letters for direct debit payers • Refund investigations • Dispute management coordination • Responding to customer queries (sending invoice copies, statements, account details, registering customer reclamations) • Responding to Related department’s queries (forward customer reclamations, reclamation follow up, other queries) • Unapplied/unidentified payments clarification with customers • Overdue amounts reporting by month end close • Booking of Incoming Payment • Bank Statement • Remittance advices • Credit note processing • Customer master data maintenance • New customer set up • Changes in the customer master data • Unapplied cash • Unapplied/unidentified payment investigation • Cash collected at the month end • Query resolution/Dispute management coordination • Verbal & Written Communication with client • Verbal & Written Communication with related departments. • Dunning letters/Collection letters • Issuing, checking and sending dunning letters/Collection letters • Teamwork • Problem Solving • Customer Focus • Willingness to learn


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