Detalii loc de munca
The client is a recognized leader in providing platforms, people and services to support high-value interactions at every stage of the customer lifecycle. Acquire. Support. Renew. From initial customer acquisition through renewal – our suite of complementary services and technology provides you with the support you need to satisfy even the most complex customer requirements. By delivering from our locations in Asia, Europe, Latin America, and the United States in over 33 major languages, we give our clients the global reach essential for business success. Our results: satisfied clients, some with relationships of 12 years or more. RESPONSBILITIES: • High level of professionalism and customer service skills • Responsible for resolving customer queries via email and telephone. • Maintain and promote a positive attitude whilst meeting productivity goals. Terms and Conditions HOURS OF WORK: 40 Hours per week on a rotational shift pattern. Monday to Sunday from 7.30am to 05.00pm Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.
ESSENTIAL REQUIREMENTS: • Fluency in written and spoken English & either Danish/Norwegian/Swedish/Dutch • Customer Focus - 6-12 months excellent customer service experience or one of the following areas:, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card, ACH • Specialist Expertise - Proficiency with MS Office, Internet, strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software technologies. • Responsibility for Results - Ability to work in a customer focused, target-driven environment and experience in communication with external customers (email & phone) • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions. • Effective Communication - Conveys information concisely and effectively. Excellent communication skills both verbal and written. • Problem Solving - Demonstrated initiative and a well developed sense of urgency and follow through. • Planning & Organising - Ability to multi-task, plan and organize. • Must have passed probation in current role.