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Detalii loc de munca - Venlo

Descrierea jobului - Olanda

Norwegian or Danish B2B Customer Support for a technology company – Location: Venlo or Abcoude, The Netherlands Skills required: • Fluent Danish or Norwegian and English • Enjoys solving problems • High level of computer literacy • Confident and enthusiastic communicator • Self-starter who is motivated and innovative • Previous customer service experience would be an advantage but is not necessary • Logical thinker • Fast learner Why apply? • 4 weeks paid training • Public transport scheme up to 160 Euro per month (Bus/Train/Car) • Canteen • Paid Holidays • Parking


Responsibilities: • Maintaining high quality standards when dealing with customer care, to achieve customer satisfaction • Responding to customer calls, emails and queries in an appropriate amount of time without compromising quality • Managing each problem that arises until it is resolved and improving work exercises to the best of their ability to achieve the best results • Completing call logs and reporting to supervisor on trends of customer calls • Maintaining and updating the customer database and resolving their problems using the computer system • Supporting their customers by responding to their general queries professionally and transferring their calls to the appropriate department • Delivering a service which is made easier by knowing the company’s products and their functions • Using customer feedback to continually improve products, procedures and customer service

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