Detalii loc de munca - Cork
Descrierea jobului - Irlanda
Responsibilities: • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Assist in evaluating new services, processes and technologies introduced at the helpdesk. • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values. • Escalate unresolved issues to support leads, designated service group or client help desk. Referral Program: Help Us, Help You ~ If you think, this role might suitable for someone you know, you can Recommend them for send their CV to kayesa(at)mgirecruitment.com and if we secure a job for them, we will reward you with a Referral Fee of 200 Euros. If this makes sense to you, then just go ahead and send now.
Required: • Expert Communication Skills • Expert PC Skills • Expert language abilities in written and oral English, plus Danish. • Advanced Presentation skills • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation • Basic understanding of the principles, theories, and practices of group dynamics and/or team development • Basic Business Development: Domain Expertise, Results Focused, Initiative