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Danish IT Helpdesk Support Specialist – Cork Client Our Client is an international technology services company operating in 47 countries! Counting with a dynamic team of experienced specialists trained extensively. Our Client is focused on business technology that powers progress and helps organizations create their firm of the future. Role The purpose of the role is to provide resolution to Helpdesk service requests within a timely manner and to demonstrate technical expertise and exceptional customer service skills. Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Assist in evaluating new services, processes and technologies introduced at the helpdesk. • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values. • Escalate unresolved issues to support leads, designated service group or client help desk.
Requirements • Expert Communication Skills • Expert PC Skills • Expert language abilities in written and oral Danish and English. • Advanced Presentation skills • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation • Basic understanding of the principles, theories, and practices of group dynamics and/or team development • Basic Business Development: Domain Expertise, Results Focused, Initiative Professional Experience • Previous Helpdesk experience preferred and solid IT background • Flexibility • High level Analytical skills • Excellent Communication skills • Previous Team working experience • Customer orientated professional