Detalii loc de munca - Belfast
Descrierea jobului - Irlanda Nord
The Client This is an excellent opportunity for Danish Speakers to be working as Customer Support within a Global Expert and Leader provider in contact center and technical support. Located in Asia, Europe, Latin America, and the United States in over 33 major languages; our Client is proud to be satisfied clients, some with relationships of 12 years or more. Responsibilities: •High level of professionalism and customer service skills •Responsible for resolving customer queries via email and telephone. •Maintain and promote a positive attitude whilst meeting productivity goals. What we offer: •Competitive salary •A bright, modern and exciting place to work with excellent staff facilities •The opportunity to travel and work abroad in a multi-lingual environment •Performance Related Pay •Eye Care Provision •Cycle to Work Scheme •Childcare Vouchers •Annual Reward & Recognition Ceremony •Free cakes and fruit on a Friday! •21 Holidays & 6 Stat days & birthday day off •Stakeholder Pension Scheme
Requirements: •Customer Focus – 12 months previous experience in a customer service environment providing inbound telephone/email support •Fluency in written and spoken English •Specialist Expertise - Ability to demonstrate compassion for a caller’s situation through language and intonation. Experience in Microsoft Office and Internet •Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale •Effective Communication – Conveys information concisely and effectively. Excellent communication skills both verbal and written •Resilience - Demonstrates resilience and ability to work on own initiative •Responsibility for Results - Demonstrates ownership and accountability to achieve targets. •Problem Solving - Demonstrates problem solving and shares best practice with the overall customer experience, focusing on customer engagement •Planning & Organizing - Ability to multi-task.