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Detalii loc de munca - Cork, Ireland

Descrierea jobului - Irlanda

Do you speak Danish and are interested in a competitive salary with great benefits? Our Client supports customers all over the world with regards to level 1 and level 2 IT helpdesk support. You will be joining a dynamic team of experienced specialists and you will be trained extensively in all aspects of the role before dealing with our customers. We have a strong desire for multi-lingual candidates. Job description: •Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities •Identify, evaluate and prioritize customer problems and complaints •Analyze customer problems and formulate plans of resolution •Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. •Assist in evaluating new services, processes and technologies introduced at the helpdesk •Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements •Work with departmental staff to promote, develop, and maintain strong customer service values. •Escalate unresolved issues to support leads, designated service group or client help desk. Our offer: •Health Insurance contribution •Cycle to work scheme •Employee Assistance Programme (EAP) •Refer a Friend program for staff •Performance Related Pay (PRP) •Paid Maternity Leave •Paid Paternity Leave •subsidized Canteen •Relaxation Area – with DVD player / wifi / pool table •Gym


Your profile: •Expert Communication Skills •Expert PC Skills •Expert language abilities in written and oral English, plus Danish. •Advanced Presentation skills •Advanced experience in Organization Development: Service Orientation, Insight, •Proactive Cooperation •Basic understanding of the principles, theories, and practices of group dynamics and/or team development •Basic Business Development: Domain Expertise, Results Focused, Initiative •Previous Helpdesk experience preferred and solid IT background •Flexibility •High level Analytical skills •Excellent Communication skills •Customer orientated professional

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