Detalii loc de munca - Belfast
Descrierea jobului - Irlanda Nord
The Client This is an excellent opportunity for Danish Speakers to be working as Customer Support within a Global Expert and Leader provider in contact center and technical support. Located in Asia, Europe, Latin America, and the United States in over 33 major languages; our Client is proud to be satisfied clients, some with relationships of 12 years or more. Responsibilities: • High level of professionalism and customer service skills • Responsible for resolving customer queries via email and telephone. • Maintain and promote a positive attitude whilst meeting productivity goals. What we offer: • Competitive salary • A bright, modern and exciting place to work with excellent staff facilities • The opportunity to travel and work abroad in a multi-lingual environment • Performance Related Pay • Eye Care Provision • Cycle to Work Scheme • Childcare Vouchers • Annual Reward & Recognition Ceremony • Free cakes and fruit on a Friday! • 21 Holidays & 6 Stat days & birthday day off • Stakeholder Pension Scheme Best of luck and hope to hear from you soon!
Requirements: • Fluency in written and spoken Danish & English • Customer Focus - 6-12 months excellent customer service experience or one of the following areas:, Fraud Investigation, Card Issuing and or merchant acquiring Credit Card, Transaction Processing, GL Reconciliation, Account Processing, Chargeback Processing, Debit Card Reconciliation, Account Processing, Chargeback Processing, Debit Card, ACH • Specialist Expertise - Proficiency with MS Office, Internet, and strong working knowledge of PC based internet and software applications. The ability to learn and adapt to new software technologies. • Responsibility for Results - Ability to work in a customer focused, target-driven environment and experience in communication with external customers (email & phone) • Working with others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale Proven problem solving skills and experience in delivering practical solutions. • Effective Communication - Conveys information concisely and effectively. Excellent communication skills both verbal and written. • Problem Solving - Demonstrated initiative and a well developed sense of urgency and follow through. • Planning & Organizing - Ability to multi-task, plan and organize.