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Descrierea jobului

• Taking calls, Handling emails, • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems • Sharing knowledge case with the team • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs

Cerinte

• Native level of spoken and written Dutch • Fluent in English • Good communication skills • Excellent verbal and comprehension skills • Start immediately


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