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My Client is a global provider of business process and technology management services, offering a portfolio of enterprise and industry-specific services. It is a global outsourcing organization providing services within Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. They hire 37 000 people around the world over 12 different countries. Position: • Taking calls on the below mentioned languages of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems according to the SOPs and previous trainings • Sharing knowledge case with the team • Creating SOPs • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs

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Requirement • Native Dutch • Expert language abilities in written and oral English, • Good PC skills • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness • Exelent language skills


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