Detalii loc de munca
Who is the client? Our client is a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world. The Company combines process expertise, information technology and analytical capabilities with operational insight and experience in diverse industries to provide a wide range of services using its global delivery platform. Our client provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. Our goal is to help our clients improve the ways in which they do business by continuously improving their business processes through Six Sigma and Lean principles and by the innovative use of technology. As a service provider, our client strives to be a seamless extension of their clients' operations.
What is the role? Responsibilities: The process contains the following major steps: • Taking calls on the below mentioned languages of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems according to the SOPs and previous trainings • Sharing knowledge case with the team • Creating SOPs • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs Arranging working schedule with collegues flexibly, according to business needs Who are we looking for? The candidate should be fluent in Dutch and ideally be accurate, communicative, a team player, possess good interpersonal skills, energetic, customer oriented, logical thinker, willingness to learn. Also relevant experience in IT Support would be a huge plus. Location: Bucharest- the beautiful and highly cultural capital city of Romania If you feel that you are suitable for this job position, please send your CV to my email: AnnabelP[at]mgirecruitment.com