Detalii loc de munca
Dutch speakers - IT Helpdesk Process Associate - Romania The Client Our Client is a global leader in business process and technology management. Their process helps its client’s maximize their operations by making smarter decisions and using smarter technology. Pioneer in many of the areas that have given strength to the concept of Business Process Management with more than 70 centers across 18 countries. Responsibilities • Taking calls on the below mentioned languages of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems according to the SOPs and previous trainings • Sharing knowledge case with the team • Creating SOPs • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs
Requirements: • Good PC skills • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness Language Skills: Excellent command of the business language.