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Dutch IT Support Agent for a multinational company; Apply Now! What is the role? As a Dutch IT Support Agent you will be working in a fast paced, dynamic environment. You will handle incoming calls and emails. Who is our client? Our client is a global leader in business process and technology management. This company deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, they also offer a wide range of technology services. The company’s 60,500+ professionals around the globe deliver services to its more than 600 clients from a network of 74 delivery centres across 20 countries supporting more than 30 languages. Where is this language job based? If you have been thinking of working in a European attractive city than this opportunity will suits you well. Bucharest is the capital municipality, cultural, industrial, and financial centre of Romania. It is the largest city in Romania, located in the southeast of the country. The city has big convention facilities, educational institutes, cultural venues, traditional "shopping arcades" and recreational areas.

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Responsibilities:  Document cases for each incident, handle cases meeting SLAs (customer requirements)  Troubleshooting IT problems according to the SOPs and previous trainings  Creating SOPs and help with administration according to helpdesk needs  Training new associates and cross-training existing associates  Arranging working schedule with collegues flexibly, according to business needs Who are we looking for? We are actually looking for a near-native Dutch speaker who has also a good level of English and who has an experience in customer service. The Dutch IT support agent will have good problem solving skills, highly customer oriented behaviour and way of working but also empathy and preciseness. If you are interested in IT do not hesitate to apply to this very interesting opportunity.