Detalii loc de munca
Are you Dutch Speaker! Have you got Technical Skills. We’re looking for you in Cork Location, Our Global Client’s operating in Ireland, If this sounds good to you just go ahead and send your CV Now Responsibilities: • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly. • Assist in evaluating new services, processes and technologies introduced at the helpdesk. • Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements • Work with departmental staff to promote, develop, and maintain strong customer service values. • Escalate unresolved issues to support leads, designated service group or client help desk.
Required: • Expert • Communication Skills • Expert PC Skills • Expert language abilities in written and oral English, plus Dutch. Advanced Presentation skills • Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation • Basic understanding of the principles, theories, and practices of group dynamics and/or team development • Basic Business Development: Domain Expertise, Results Focused, Initiative