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Our Client: A global leader in business process and technology management, our client is the company of choice for clients, partners and employees across the world. With many pioneering firsts to its credit the company has always led the way in powering the intelligent enterprises to outperform. Is a global leader in business process management services, uses process to help its clients power intelligence across their enterprise to run smarter operations, make smarter decisions and use smarter technology. Job description: • Taking calls on the below mentioned languages of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems according to the SOPs and previous trainings • Sharing knowledge case with the team • Creating SOPs • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs BEST OF LUCK and hear from you soon!!

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Description of Main Tasks and Responsibilities: •Excellent command of the business language. •Booking of Incoming Payment •Credit note processing •Unapplied cash •Dunning letters/Collection letters