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Help-Desk Support Our client provides a wide range of services, including Finance & Accounting, Collections and Customer Service, Insurance, Supply Chain & Procurement, Analytics, Enterprise Application, IT Infrastructure and Management. DUTIES • Taking calls on the below mentioned languages of any priorities of CMS Avaya phone skills • Handling emails / webcases , translating them into the appropriate language, depending on customer requirements • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems according to the SOPs and previous trainings • Sharing knowledge case with the team • Creating SOPs • Training new associates and cross-training existing associates • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs

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YOUR PROFILE • Good PC skills • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness