Detalii loc de munca
Client Our Client is the Global leader in services provider for effective solutions centering on customer communications, customer retention and supply chain management for markets. With a worldwide presence employing, globally, more than 65.000 people! Key Responsibilities: •Handling telephone, chat and Email requests •Performing pro¬active customer call¬back •Acquisition of responsibility for a unique customer and intensification of customer loyalty •Management and Optimization of customer accounts/online search marketing campaigns on a proactive level •Identify optimization leads and transposition of up selling opportunities We offer: •Relocation Package: Maximum €829.60, •We will cover the hotel costs for the first 2 weeks •We will assist with the administrative paperwork, banking information etc.! •Start salary: 1.461€/ per month gross up to 1.605€/per month gross (1.060€ - 1160€ net) •In addition to the fixed salary, we provide a performance based variable commission. (It depends on CSAT -> customer satisfaction; up to €100, - gross/month) •Vermögenswirksame-Leistung (vL) in the amount of 26,59€ (employer) for a fulltime employee. •Company profit sharing (after the probation time of 6 month). •Corporate profits (after 2 years of service). •28 vacation days per year. Best of luck and hope to hear from you soon!
Requirements: •Excellent English skills in both speaking and writing •Service oriented, patient and friendly manner •Excellent communication skills, especially on handling business customers •Experience with small and middle-sized enterprise decision makers appreciated •Skills at usage of Internet browsers and Microsoft Office products, general technical affinity •Basic skills using Internet search engines and Search Marketing resources appreciated