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Responsibilities: • Taking calls, Handling emails, • Document cases for each incident, handle cases meeting SLAs (customer requirements), follow up case status • Troubleshooting IT problems • Sharing knowledge case with the team • Attending training sessions • Administrative work for helpdesk needs • Arranging working schedule with collegues flexibly, according to business needs

Cerinte

• Good PC skills • Problem solving skills • Highly customer oriented behaviour and way of working • Patience, empathy, diligency, preciseness Are you Finnish Speaker! Are you looking to start new career in IT industry! We’re looking for you in Bucharest Location, Our Global Client’s operating in Romania.


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