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This is your chance to enter the IT market - Fluent German speaker needed for Czech Republic My client, a world renowned multinational is currently hiring German speaking Technical Support Representatives (entry level). You can expect an energetic, fast-paced and fun work environment along with excellent career progression opportunities. Responsibilities: • Provide basic to moderately complex support to customers on products, systems, peripherals and software • You will be required to follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as quickly and effectively as possible, recognising more complex problems and escalating accordingly • Logging of calls from customers onto a company database and following escalation procedures to resolve problems or issues • Provide and maintain strong, professional relationships with all customers and show empathy for the customers at all times • Demonstrate a high level of customer service when helping a customer and if necessary, escalate “hot” issues to a more experienced Advisor • Provide feedback on a daily basis to the team leader new emerging issues that have been discovered • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach • Teach and educate customers on support options, and the steps being taken to resolve their issue • Analyze information then drive it to resolution • Communicate positively with team members, customers, and other partners
Requirements: • Fluent in GERMAN & English • Be a confident and enthusiastic communicator • Have strong organisational and administrative skills • Be a self-starter who is motivated and innovative • Have a high stress tolerance • Previous call centre experience advantageous • An appreciation of the IT environment • A high level of computer literacy • A knowledge of hardware principles • Experience of working in a pressurised environment which is target driven. Location: Brno, Czech Republic Salary: Competitive + Relocation Start date: Immediately To Apply: Please send your CV to joannak@mgirecruitment .com If this position is not for you check out our website for 100’s more job opportunities or to register your CV should something more suitable arise. Who we are: mgi recruitment, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you!
Nivel minim de educatie necesara Diploma de facultate