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The role will provide resolution to Help Desk service requests at level 1 tier within a timely manner and to demonstrate technical expertise and exceptional customer service skills. The roles will require individuals who are highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures. Responsibilities: - Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities - Identify, evaluate and prioritize customer problems and complaints - Analyze customer problems and formulate plans of resolution - Utilize all technical resources to solve customer problems - Serve as a point of escalation for other Helpdesk Services agents - Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly - Assist in evaluating new services, processes and technologies introduced at the helpdesk - Demonstrate and promote superior customer service in handling inquiries, problems, and complaints - Work with departmental staff to promote, develop, and maintain strong customer service values - Escalate unresolved issues to support leads, designated service group or client help desk. - Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements - Additional projects as required The company provides: - Relocation: Flight reimbursed and 2 months accommodation - Fully paid training - 2 x yearly bonus system - Excellent career progression opportunities Location: Brno, Czech Republic Salary: Competitive + Relocation Start date: Immediately

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Your profile: - Fluent French and English - Excellent IT skills - Fast learner - Quick decision maker - Solution oriented personality - Previous experience in Technical Support is a strong advantage To Apply: Please send your CV to joannak[at]mgirecruitment.com


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