Detalii loc de munca
The role of Customer Relations (CR) Advisor performs a variety of support for Client Customers. As a CR Advisor you will be responsible for customer recovery and retention via inbound phone calls. Phone calls will focus on complex customer service and support issues. The successful candidate will be able to work under aggressive time commitments and will be responsible for communicating official positioning on company issues. The CR Advisor develops creative solutions to complex customer problems. Identifies and escalates emerging product or customer dissatisfaction issues. Identifies opportunities for operational improvements and suggests improvement strategies. Empowered to use judgment when balancing company and customer needs. Advisors generally perform one of the tasks noted above but can be asked to support other tasks as needed.
Be a customer focused person who is self-motivated, friendly and has a passion to solve customer issues in an efficient and effective manner. Be responsible for providing support options, total resolution, and appeasement solutions to Client customers. Critical skills include: • Excellent verbal and written communication skills in English and French, • A passion for customer service, strong technical aptitude, resourcefulness and flexibility. • Advanced judgment, negotiation and problem solving skills. • Superior interpersonal skills. Outstanding follow through and organizational ability. Experience and Education • Ideally 2 years, but at minimum, 6 months experience in a customer facing role, providing customer focused solutions. • An appreciation of the IT environment, preferably with Client products • A high level of computer literacy