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The Client: Is an American multinational corporation sells consumer electronics software, and personal computers. The company's best-known hardware products are the Macintosh of computers, and Smartphone’s • ROLE; • • Research, investigate and provide high quality responses to technical enquires • • Report to Corporate Support Engineering teams via Bug tracking tools, emerging • issues and/or complex technical issues in order to find resolution and to provide • product technical feedback to Engineering teams. • • Be a resource to provide guidance for complex technical issues and ensure rapid • identification of emerging issues, for professional solutions. • • Assist in product readiness process as appropriate and needed • • Review of technical materials such as submitted articles, training materials, etc. • • Assist in reporting of technical issues and in keeping the manager well informed. • • Maintains an on-going expert knowledge of diverse technologies. • • Flexibility to take on additional roles and responsibilities as they develop • • Use of call management and bug reporting tools. • • Technical training delivery. • Skills and Attributes • • Fluent French and English essential. • • Third major language an advantage. • • Excellent people interaction skills and communication skills, both verbal and • written. • Experience and Education • Experience is not essential but the following would be a distinct advantage: • • A third level technical qualification or equivalent work experience. • • Knowledge of Diagnostic Methodologies and strong ability to isolate and • troubleshoot technical issues. • • Minimum of 2 years experience in a similar environment. • • In-depth knowledge / interest of two or more key technology areas: o Networking o Directory services o File sharing protocols o Web services o Fibre Channel technology o SAN technology o Video editing and post-production o Music editing and mixing o Photo editing, processing, printing and management • Benefits: • Medical Insurance (VHI) - 50% for the first six months and 100% thereafter • - Pension Plan - will match up to 7% of your contribution to the company pension plan • - Product Purchase Plan - Discounts on the purchase products • - Stock Purchase Plan - • - Life Assurance - 4 x times salary

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The Client: Is an American multinational corporation sells consumer electronics software, and personal computers. The company's best-known hardware products are the Macintosh of computers, and Smartphone’s • ROLE; • • Research, investigate and provide high quality responses to technical enquires • • Report to Corporate Support Engineering teams via Bug tracking tools, emerging • issues and/or complex technical issues in order to find resolution and to provide • product technical feedback to Engineering teams. • • Be a resource to provide guidance for complex technical issues and ensure rapid • identification of emerging issues, for professional solutions. • • Assist in product readiness process as appropriate and needed • • Review of technical materials such as submitted articles, training materials, etc. • • Assist in reporting of technical issues and in keeping the manager well informed. • • Maintains an on-going expert knowledge of diverse technologies. • • Flexibility to take on additional roles and responsibilities as they develop • • Use of call management and bug reporting tools. • • Technical training delivery. • Skills and Attributes • • Fluent French and English essential. • • Third major language an advantage. • • Excellent people interaction skills and communication skills, both verbal and • written. • Experience and Education • Experience is not essential but the following would be a distinct advantage: • • A third level technical qualification or equivalent work experience. • • Knowledge of Diagnostic Methodologies and strong ability to isolate and • troubleshoot technical issues. • • Minimum of 2 years experience in a similar environment. • • In-depth knowledge / interest of two or more key technology areas: o Networking o Directory services o File sharing protocols o Web services o Fibre Channel technology o SAN technology o Video editing and post-production o Music editing and mixing o Photo editing, processing, printing and management • Benefits: • Medical Insurance (VHI) - 50% for the first six months and 100% thereafter • - Pension Plan - will match up to 7% of your contribution to the company pension plan • - Product Purchase Plan - Discounts on the purchase products • - Stock Purchase Plan - • - Life Assurance - 4 x times salary


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