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Our client is one of the largest IT companies in the world. Their services include business and technologies consulting, IT services and business process outsourcing. Behalf of an American multinational company that produces innovative software and consumer electronics goods. The service that we will deliver to them is Customer Service – a call center for end users of their consumer goods. The client is known for their high standard of customer service. Daily duties: • -Provide technical support and customer service to French customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries • -Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times • -Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. o Communicate positively with team members, customers, and other partners

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Requirements: - Fluent in French and English - Strong Communication and Customer Service skills - Organizational and multitasking skills - Ability to work in dynamic situations and achieve goals - Ability to identify solutions - Computer literacy - - Passion for Customer Care Benefits: - Paid flight Ticket + 2 months accommodation for free - Competitive. Growing with experience salary with bonus - 500 euro Joining bonus - Regular team buildings & engagement team buildings - Full training and constant training provided - Discounted medical insurance - Meal vouchers Job’s location: Brno, Czech Republic - Brno, the second largest city in the Czech Republic, located in the southeast of the country. It is a city with a splendid cultural life, a location for enterprise, science and education, as well as a fine place to live. TO APPLY: For this excellent opportunity, please send your CV now to deepakk[at]mgirecruitment.com visit our website for more job opportunities Like u on Facebook

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Nivel minim de educatie necesara Diploma de facultate


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