Detalii loc de munca
You will provide French technical advisor our client is a Global Service operating in Cork. We are looking for French speakers. If you’ve been thinking of working in Ireland than this is your ideal opportunity. If this sounds good to you just go ahead and send your CV Now ~ kayesa(at)mgirecruitment.com Responsibilities • To provide basic to moderately complex support to customers on Client products, systems, peripherals and software • Logging of calls from customers onto an Client database and following escalation procedures to resolve problems or issues. • To provide and maintain strong, professional relationships with all of Client’s customers and show empathy for the customers at all times • All times, the Advisor will demonstrate a high level of customer service when helping a customer and if necessary, to escalate “hot” issues to a more experienced Advisor. • To make themselves available to receive calls for a minimum of 80% of their on-line time • To provide feedback on a daily basis to the team leader new emerging issues that have been discovered. • Enrich the lives of Client customers by providing unparalleled customer service. • Wow our customers by listening attentively to their needs, gain agreement on the resolution and bring the issue to conclusion • Troubleshoot simple to complex technical issues with customers with a positive and knowledgeable approach • Adjust your approach to all levels of customer experience. • Teach and educate customers on support options, and the steps being taken to resolve their issue. • Analyze information then drive it to resolution • Communicate positively with team members, customers, and other partners - remember, you represent the Client brand.
Skills and Attributes • Be fluent in FRENCH & English • Be a confident and enthusiastic communicator • Have strong organisational and administrative skills • Be a self-starter who is motivated and innovative • Have a high stress tolerance Experience and Education Experience is not essential but the following would be a distinct advantage: • Previous call centre experience • An appreciation of the IT environment, preferably with Client products • A high level of computer literacy • A knowledge of hardware principles • Experience of working in a pressurised environment which is target driven • Minimum Leaving Certificate but, a strong “hands-on” background in a similar environment may suffice
Nivel minim de educatie necesara Colegiu / studii postliceale