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You speak German? Apply now for our positions in Czech Republic! Your tasks: - Provide direct technical customer support for problem escalation of customer issues - Work within flexible guidelines and processes, be creative in helping customers - Perform thorough problem analysis resulting in resolution of product related problems - Fully understand the product and how it is deployed in a customer environment - Provide complete documentation of all customer issues and resolutions - Provide up to date status information on all case work - Manage multiple simultaneous tasks/issues - Manage own case load As a Technical Support Analyst you will be involved in troubleshooting and reproducing customer problems, providing workarounds and solutions to problems and supporting customers by e-mail, phone and where necessary interactive sessions. Benefits: - The company provided 2 moths accommodation + Flight - Extensive training - Excellent bonus system - Development opportunities just after 6 months - Working in a multinational environment

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We are looking for: - Fluent German and English - Excellent troubleshooting skills - Quick decision maker - Interest in IT - Previous experience in Technical Support is a strong advantage - Excellent Customer Service skills


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