Detalii loc de munca
The client multinational provider of business consulting, technology, engineering, and outsourcing services. Outsourcing means that we work closely with our clients to maintain their key business functions. We provide them innovative services of high quality and expertise. Position: German Advisor - Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries - Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues. - Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy - Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times - Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs. - Communicate positively with team members, customers, and other partners.
Requirement: German Advisor - HS Diploma or equivalent - Excellent Customer Service skills - Strong written and verbal communication skills - Passion for customer care - Willingness to work in a contact centre environment - Written and verbal fluency in German language - English language on sufficient level to understand all training materials in English in both written and verbal format - Organizational and multitasking skills - Ability to work in dynamic situations and achieve goals - Analytical skills, ability to identify solutions - A high level of computer literacy including experience with various telecommunication devices, operation systems, software applications and other tools - Knowledge of hardware principles and appreciation of the IT environment Working hours are organized in shifts to cover operation hours Monday – Sunday, 8 am – 8 pm, including public holidays (40 hours per week) Process training of 6 weeks is provided, no leaves are granted in the training period 4 exams need to be cleared in the training period in order to get qualified for the job If you feel that you are suitable for this job position, please send your CV to my email: marcd(at)mgirecruitment.com