Detalii loc de munca
• Excellent interpersonal skills • Experienced in resolving complex customer service issues • Dedicated to improving customer satisfaction and keeping Client customers, Client customers. • Outstanding communication skills, including excellent written English • Flexibility - willing to take on additional tasks and assist in the execution of new projects • Analytical and detail oriented • Target oriented - can deliver results on time. • Excellent problem solving skills - the drive and motivation to take a problem and troubleshoot to a resolution is a requirement. • Can identify opportunities for process improvement and develop solutions that target root causes • Can relate to and communicate with all types of situations and customers (internal and external) • Comfortable delivering presentations to Advisors, colleagues and managers as appropriate • Ambitious and motivated to develop the role and add value to the business • Dedicated to improving customer satisfaction • Maintains a positive attitude through periods of change and is professional in all work situations
• Have fluent English as well as being fluent in the language of the job role • Ideally 2 years, but at minimum, 6 months experience in a customer facing role, providing customer focused solutions. • An appreciation of the IT environment, preferably with Client products • A high level of computer literacy • A passion for customer service, strong technical aptitude, resourcefulness and flexibility. • Advanced judgment, negotiation and problem solving skills. • Superior interpersonal skills. Outstanding follow through and organizational ability.